heysender - Issues with events – Incident details

All systems operational

Issues with events

Resolved
Operational
Started 5 months agoLasted about 3 hours

Affected

App

Partial outage from 5:00 PM to 6:19 PM, Operational from 6:19 PM to 8:19 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    Outgoing traffic sent while the issue persisted will have been delayed but started being sent when we implemented the fix.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. The root cause is once again our Object Storage solution which broke. We have switched over to our secondary provider.

    This means that preview of emails sent before this update will not work as well as the resend functionality. We expect to solve these issues over the next couple of days but for now we are monitoring to ensure everything works as intended.

  • Identified
    UTC
    Identified

    We have identified the root of the issue and are mitigating it now.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue resulting in events not being registered correctly. Emails are leaving the servers but the response is not saved correctly. We'll update when we know more.